Shipping Policy

At ECOPLAS MARKETING SDN. BHD. 202501052216 (1653623-W), we aim to make every delivery as smooth and convenient as possible. This Shipping Policy provides information about our delivery coverage, order processing, estimated delivery times, shipping charges, and what to do if your parcel is delayed or arrives damaged.

1. Delivery Areas

We currently provide delivery services to customers throughout Malaysia, including:

• Peninsular Malaysia
• Sabah
• Sarawak

Delivery availability may vary depending on the product, destination, or courier service.

2. Preparing Your Order

Once your payment has been successfully confirmed, we will begin preparing your order for shipment.

Orders are generally processed within 1–3 business days, excluding weekends and Malaysian public holidays.

During busy periods, promotional campaigns, or unexpected circumstances, additional processing time may be required.

Once your parcel has been handed over to the courier, you will receive the relevant shipping or tracking information where available.

3. Estimated Delivery Time

The following delivery times are provided as general estimates:

We may use J&T Express, PosLaju, GDEX, or another suitable courier service depending on the delivery destination and availability.

Please note that estimated delivery times are not guaranteed. Delays may occur due to courier operations, peak seasons, public holidays, severe weather, remote delivery locations, or other circumstances beyond our reasonable control.

4. Shipping Fees

We currently provide free standard shipping on orders delivered within Malaysia.

There is no minimum purchase amount required to qualify for standard delivery.

If any special delivery charges apply to a particular order or location, we will notify you before the order is processed.

5. Tracking Your Shipment

Where tracking is available, a tracking number will be provided after your order has been dispatched.

You may use the tracking information supplied by us to check the progress of your shipment through the relevant courier service.

Please allow some time for tracking information to become active after the parcel has been collected by the courier.

6. Delayed Deliveries

Although we work with our delivery partners to ensure orders arrive within the estimated timeframe, delivery delays can occasionally occur.

If your parcel has not arrived within a reasonable period after the estimated delivery timeframe, please contact us with your order details so that we can assist in checking the shipment status.

7. Damaged Parcels

If your parcel arrives visibly damaged, please:

1. Take photographs of the damaged packaging and product.
2. Keep the original packaging and shipping materials.
3. Contact us within 48 hours of receiving the parcel.
4. Provide your order number together with photographs and a description of the damage.

We will review the situation and, where appropriate, assist with the relevant courier claim and determine the appropriate replacement or refund solution.

8. Lost Parcels

If your shipment is confirmed as lost during transit, please contact us as soon as possible.

We will work with the relevant courier provider to investigate the shipment and determine the appropriate resolution based on the circumstances of the case.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please ensure that your:

• Full name
• Contact number
• Delivery address
• Postcode
• Unit, house, or building number

are correct before completing your purchase.

Delays or additional delivery attempts caused by incorrect or incomplete information may not be the responsibility of ECOPLAS MARKETING SDN. BHD.

10. Contact Us

If you have any questions regarding your delivery or shipment, please contact us:

ECOPLAS MARKETING SDN. BHD.
Company Registration No.: 202501052216 (1653623-W)

📧 Email: ecoplas_marketing@outlook.com
📞 Phone: +601156954177

We will be happy to assist you with your shipping enquiries.