Your Privacy & Personal Information
At ECOPLAS MARKETING SDN. BHD. 202501052216 (1653623-W), we respect the privacy of our customers and take reasonable steps to protect the personal information entrusted to us.
This Privacy Policy explains how information may be collected, used, stored, and shared when you browse our website, create an account, make a purchase, or communicate with us.
By using our website, you acknowledge the practices described in this policy.
1. Information You Provide to Us
When you interact with our website or place an order, we may receive information that you choose to provide, including:
Contact Details
- Full name
- Email address
- Telephone or mobile number
Delivery & Billing Details
- Shipping address
- Billing address
- Postcode
- Other information required to complete your order
Order Details
- Products purchased
- Order number
- Purchase history
- Delivery information
- Customer enquiries or requests
We only request information that is reasonably necessary to provide our products and services.
2. Payment Information
When you make a payment through our website, your payment may be processed by a third-party payment provider.
Depending on the payment method used, information such as payment or transaction details may be processed securely by the relevant payment service provider.
We do not intend to retain complete credit or debit card information on our own systems.
3. Information Collected Automatically
When you browse our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on our website
- General website activity
- Cookies and similar technologies
This information helps us understand how visitors use our website and allows us to improve its performance and functionality.
4. Why We Use Your Information
The information we collect may be used for purposes such as:
- Processing and fulfilling purchases
- Arranging product delivery
- Providing order updates
- Responding to customer enquiries
- Managing customer accounts
- Providing after-sales support
- Improving our website and services
- Understanding customer preferences
- Detecting suspicious transactions or fraudulent activities
- Maintaining website and system security
- Complying with applicable legal and regulatory requirements
Where permitted, we may also use your contact information to provide promotional or marketing communications.
You may request to stop receiving marketing communications at any time.
5. Sharing Information with Other Parties
We do not sell or rent your personal information.
In order to operate our business, certain information may need to be shared with service providers that perform services on our behalf.
These may include:
- Payment processing providers
- Courier and delivery companies
- Website hosting providers
- IT and technical service providers
- Customer support providers
- Security and fraud prevention services
We may also disclose personal information where required by law, court order, regulatory authority, or law enforcement agency.
6. Keeping Your Information Secure
We take reasonable precautions to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our security measures may include secure website connections, access controls, protected systems, and regular monitoring.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Cookies & Website Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember shopping cart information
- Save website preferences
- Improve website functionality
- Analyse website traffic
- Understand how visitors interact with our website
- Support relevant website content or services
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
8. Third-Party Websites
Our website may occasionally contain links to external websites or services operated by third parties.
These websites have their own privacy practices and policies. We are not responsible for the privacy, security, or content of third-party websites.
We recommend reviewing their respective privacy policies before providing any personal information.
9. Your Privacy Choices
Subject to applicable laws and regulations, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of certain information
- Withdraw consent where applicable
- Opt out of promotional or marketing communications
- Ask questions about how your information is collected or used
If you would like to exercise an applicable privacy right, please contact us using the details below.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Certain information may need to be retained for longer periods where required for:
- Order and business records
- Accounting purposes
- Dispute resolution
- Fraud prevention
- Legal or regulatory requirements
When information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.
11. Changes to This Privacy Policy
Our privacy practices may change as our business, website, technology, or legal requirements develop.
We may therefore update this Privacy Policy from time to time. Any revised version will be published on this page together with the applicable update date.
We encourage you to review this page periodically to remain informed about how we handle your personal information.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
ECOPLAS MARKETING SDN. BHD.
Company Registration No.: 202501052216 (1653623-W)
📧 Email: ecoplas_marketing@outlook.com
📞 Phone: +601156954177