Cancellation Policy

Cancellation Policy

At ECOPLAS MARKETING SDN. BHD. 202501052216 (1653623-W), we understand that circumstances can change and that you may occasionally need to cancel an order. This policy explains when a cancellation can be requested and how approved cancellations are handled.

1. When Can an Order Be Cancelled?

Cancellation requests should be submitted within 24 hours of placing your order.

A cancellation requested within this period may qualify for a full refund, provided that the order has not already been processed, packed, or handed over to the delivery provider.

Once an order has entered the fulfilment or shipping stage, we may no longer be able to cancel it.

2. Requesting an Order Cancellation

If you wish to cancel your order, please contact our customer service team as soon as possible.

Please include:

  • Your order number
  • Name used for the order
  • Contact number or email address
  • Reason for cancellation, where applicable

Our team will check the current status of your order and let you know whether the cancellation can be accepted.

Please note: Sending a cancellation request does not automatically mean that the order has been cancelled. Cancellation is only confirmed once we have notified you that the request has been approved.

3. Orders That Have Already Been Shipped

If your order has already been packed, dispatched, or handed over to a courier, cancellation may no longer be available.

In such cases, you may refer to our Return, Refund and Exchange Policy to determine whether the order qualifies for a return or other available solution.

4. Refunds for Approved Cancellations

For an approved cancellation where payment has already been received, the refund will generally be issued to the original payment method.

Refunds are normally processed within 7–14 business days after the cancellation has been approved.

Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment service provider.

5. Cancellation by ECOPLAS MARKETING SDN. BHD.

In certain circumstances, we may need to cancel an order, including where:

  • The requested product is unavailable
  • There is an obvious pricing or listing error
  • Payment cannot be verified
  • We identify suspicious or potentially fraudulent activity
  • We are unable to fulfil the order due to circumstances beyond our reasonable control

Where applicable, customers will be informed and an appropriate refund will be arranged.

6. Contact Us

For cancellation requests or questions regarding this policy, please contact:

ECOPLAS MARKETING SDN. BHD.
Company Registration No.: 202501052216 (1653623-W)

📧 Email: ecoplas_marketing@outlook.com
📞 Phone: +601156954177