Welcome to ECOPLAS MARKETING SDN. BHD.
Thank you for visiting ECOPLAS MARKETING SDN. BHD. 202501052216 (1653623-W). These Terms & Conditions set out the rules and conditions that apply to your use of our website and your purchase of products through our online store.
By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read and accepted these Terms & Conditions.
1. Access & Responsible Use
Our website is intended to provide customers with convenient access to our products and services. You agree to use the website in a responsible and lawful manner.
You must not use our website to:
- Provide false, misleading, or fraudulent information
- Engage in activities that violate applicable laws
- Attempt to access another person’s account or restricted areas
- Interfere with the website’s operation or security
- Introduce viruses, malicious software, or harmful code
- Copy or commercially reproduce our website materials without authorization
We may restrict or suspend access to our website if we reasonably believe that these terms have been violated.
2. Product Details & Pricing
We make every reasonable effort to ensure that the product information displayed on our website is clear and accurate.
This may include product descriptions, images, specifications, prices, and stock availability. However, minor differences may occur between online images and the actual product due to photography, screen settings, packaging changes, or manufacturer updates.
We reserve the right to make changes to our product listings, including:
- Product descriptions and specifications
- Prices and promotional offers
- Product availability
- Product quantities
- Discontinued or unavailable products
If an obvious error is identified after an order has been placed, we may contact you to discuss the available options.
3. Placing an Order
Before completing your purchase, please ensure that all order information is correct.
By submitting an order, you confirm that:
- Your personal and delivery information is accurate
- You are authorized to use the selected payment method
- You agree to the displayed product price and applicable charges
- The information provided during checkout is complete and correct
We reserve the right to refuse, hold, or cancel an order where reasonably necessary, including where there is a product availability issue, pricing error, payment problem, or suspected fraudulent transaction.
An order will normally proceed for fulfilment once payment has been successfully verified.
4. Payment
Payment must be completed using the payment methods made available through our website.
We are not responsible for delays caused by payment providers, banks, card issuers, or other third-party payment services.
If payment cannot be successfully completed or verified, we may delay or cancel the relevant order.
5. Delivery
We will make reasonable efforts to arrange delivery within the estimated timeframe provided at the time of purchase.
Delivery times may be affected by factors such as courier delays, public holidays, severe weather, incorrect delivery information, peak periods, or other circumstances outside our reasonable control.
Customers are responsible for ensuring that their delivery details are complete and accurate.
For more information, please refer to our Shipping Policy.
6. Returns, Refunds & Cancellations
If you need to cancel an order, return a product, request a refund, or arrange an exchange, the request will be handled according to our relevant policies.
Please refer to:
- Cancellation Policy
- Return, Refund and Exchange Policy
- Shipping Policy
Eligibility and applicable procedures may vary depending on the circumstances of the order and condition of the product.
7. Product Warranty & Liability
Where a product is covered by a manufacturer’s warranty or other applicable warranty, the relevant warranty terms will apply.
Warranty coverage may not extend to damage caused by:
- Incorrect use or handling
- Accidental damage
- Improper installation
- Unauthorized repairs or modifications
- Negligence
- Failure to follow product instructions
- Normal wear and tear
To the extent permitted by applicable law, ECOPLAS MARKETING SDN. BHD. shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions limits any legal rights that cannot lawfully be excluded.
8. Ownership of Website Content
All materials displayed on our website, including written content, product descriptions, photographs, graphics, logos, videos, designs, and other digital materials, are owned by ECOPLAS MARKETING SDN. BHD. or are used with authorization from the relevant owners.
You may view and use the website for personal shopping purposes, but you may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.
9. Third-Party Websites & Services
Our website may include links, payment services, delivery services, or other features provided by third parties.
These third-party services may operate under their own terms and privacy policies. ECOPLAS MARKETING SDN. BHD. is not responsible for the content, availability, security, or practices of external websites and services.
10. Website Changes & Availability
We may update, modify, suspend, or discontinue any part of our website or services when necessary.
Although we aim to maintain reliable website access, temporary interruptions may occur due to maintenance, technical issues, security matters, hosting problems, or circumstances beyond our control.
We do not guarantee that the website will always be available without interruption or completely free from errors.
11. Updates to These Terms
These Terms & Conditions may be revised from time to time to reflect changes in our business, products, services, website, or applicable requirements.
Any revised terms will be published on this page. The updated terms will apply from the effective date stated on the page.
We recommend checking this page periodically for the latest version.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute or matter arising from your use of our website, purchase of our products, or these Terms & Conditions shall be dealt with in accordance with the applicable laws and jurisdiction of Malaysia.
For further information, please refer to our Governing Law policy.